Policy

Warranty

CBK International Inc. (CBK) warrants that at the time of sale, our products will be free of defects in material and workmanship for a period of 12 months or 15,000 km, whichever comes first. But this warranty does not apply to Oil Filters and does not cover the commercial application vehicles. This warranty is limited to the parts replacement or the same value credit, CBK will not be liable for any labor charges, incidental or consequential damages.

CBK will not process warranty claims for the following situations:

  • 1. Products that cannot be identified as CBK products. We check all returned products before issuing credits.
  • 2. Damage caused by using the wrong parts or improper installation.

Returns

Please fill our RMA form before returns. Returns without RMA form will not be accepted.
All return items will be credit under CBK current price.
All returns are subject to a 15% restocking charge. Any products requiring repackaging will be subject to a 15% of repacking fee.
All returns must be shipped as freight pre-paid and must be in resalable conditions with a copy of original invoice.
An annual stock return less than 3% of annual purchase will not be charged the restocking fee. No returns will be accepted after 1 year from the purchase date.
All shipping shortage and damage claim must be reported to CBK within 2 business days after receiving the shipment. Return of over shipping items will be freight pre-paid by CBK and free of restocking charge.